Remote service writing
Turn technician findings into plain-English repair recommendations, then review the details before they reach the customer.
Explore remote service writing →For independent auto repair shops
Remote service writers
for auto repair shops.
A remote partner for estimate preparation, warranty calls, fleet coordination, and customer approval support—so your on-site team can focus on vehicles and customers.
For shops without a dedicated advisor and teams that need back-office support. On-site responsibilities stay with your shop.
Your shop’s writing rulesA visible owner and next stepHuman decisions stay human
The work behind the work
Give the back office a partner.
Different kinds of work get stuck in different places. Dottie brings them into an agreed remote workflow, with a clear handoff back to your shop.
Warranty administration
Organize claim requirements, adjuster conversations, requested amounts, and outstanding questions.
Explore warranty administration →Fleet approval coordination
Prepare submissions, track PO details and portal responses, and keep the waiting-on status visible.
Explore fleet approval coordination →Clarity before the handoff
Useful checks.
Not another black box.
The workflow is designed to keep the customer’s concern, inspection findings, and shop rules in view.
- Address each finding instead of overlooking it.
- Check recent service before repeating a recommendation.
- Review shared labor and explain the estimate clearly.
Illustrative workflowSample content · not live records
01 / Technician context
Start with the customer’s concern.
Customer concernReview before inspection
Relevant service historyCheck for recent work
Inspection findingsPrepare clear recommendations
A product-workflow illustration, not a screenshot of live shop records. It does not diagnose a vehicle, authorize repairs, or send customer messages.
Know who does what
Remote support.
Your shop’s authority.
Dottie can support the remote part of an advisor’s role. It does not replace your technicians’ judgment or the person handling vehicles at your shop.
Review the service scope- Your shop retains physical intake, keys, and vehicle handoffs.
- Your team defines pricing rules and approval authority.
- Coverage and workload are agreed before service starts.
- Warranty administrators and fleets retain their own authorization decisions.
Clear pilot pricing
No mystery about the minimum.
A base fee plus a sales-based portion, with the monthly floor stated up front.
Dottie Partner / founding-shop pilot
$999 minimum / month
Calculated as $599/month + 4% of eligible collected sales.
The minimum is the total monthly floor—not an additional charge. Per shop location, in USD.
- Dottie workflow platform included
- Estimate preparation and quality review
- Customer approval coordination
- Warranty and fleet administration within scope
- Recorded status and handoff notes
Pilot offer. Workload, availability, setup costs, and any additional charges must be confirmed in the written proposal before enrollment.
Estimate your monthly fee.
Use completed, collected parts-and-labor sales from repair orders assigned to and handled by Dottie—not your shop’s entire revenue.
Illustrative monthly fee$1,399
$599 base + 4% of $20,000 in eligible collected sales.
Monthly base$599
Sales-based portion$800
Minimum adjustment$0
Formula: max($999, $599 + 4% × eligible collected sales). Taxes and separately agreed charges are excluded. This is an illustration, not a binding quote or checkout.
Questions before you start
Let’s make the fit clear.
Start with what you want to delegate—not a promise that one package does everything.
Is this software, a remote team, or both?
The proposed pilot combines remote service-writing support with the Dottie workflow platform. Your consultation defines the actual services, access, and capacity available to your shop.
Can Dottie replace a service advisor?
Dottie can support agreed remote advisor tasks. Your shop still needs someone for physical intake, keys, and vehicle handoffs. Phone answering, appointments, checkout, and after-hours work require an explicit scope.
Can I sign up and pay online?
Not currently. Send a consultation request by email. Coverage, pricing terms, and onboarding are confirmed before enrollment. The app login is for provisioned users—not public registration.
Let’s map the support your shop needs.
Start with a consultation request. Scope and coverage are agreed before enrollment.